TERMS AND CONDITIONS
These Terms and Conditions govern your use of our website and Lady Mom’s services. By making a reservation or using our services, you agree to abide by these terms. We encourage you to read this document carefully to understand your rights and responsibilities as a guest.
Booking conditions
MANDATORY: Original identification (passport, citizenship or foreign identity card) is required for check-in.
CANCELLATION POLICIES: Please remember to check the cancellation or modification policies for your reservation on the platform you booked on.
FOR RESERVATIONS MADE ON OUR BOOKING ENGINE: You have up to 24 hours before your arrival to cancel or modify at no cost. If you do not inform us of the change before this time or do not show up, we will have to charge the first night of your reservation to your credit card.
FOR RESERVATIONS MADE THROUGH HOSTELWORLD: You have up to 24 hours before your arrival to cancel or modify at no cost. If you do not inform the change before this time or do not show up, we will have to charge 50% of the total value of your reservation or 100% if your reservation is for only one night on your credit card.
RESERVATIONS MADE THROUGH BOOKING/EXPEDIA OR OTHERS: You have up to 48 hours before your arrival to cancel or modify at no cost. If you do not inform the change before this time or do not show up, we will have to charge the total price of your reservation on your credit card.
If you arrive after 11pm, please let us know via WhatsApp, otherwise your reservation will be automatically cancelled at that time.
NO SHOW: In case of no show the entire stay will be charged, for early departure the entire stay will be charged, EARLY CHECK IN: (Arrival before the established time) It is subject to hotel availability and has an additional cost of $20,000 COP. LATE CHECK OUT: (Departure after the established time) Prior request is required and is subject to hotel availability, please check current prices at the counter.
ADDITIONAL PERSON: has a cost of $25,000 COP per person per night plus taxes.
PAYMENTS: You can make payments by credit card, debit card or cash, you can also request a payment link (Keep in mind that consumption during your stay will be charged to your room and may be debited from your registered credit card).
IF YOU ARE CHECKED IN WITH MINORS: Minors must stay with one of their parents and prove it through the birth certificate, or in the company of a responsible adult duly authorized by means of a notarized document signed by at least one of the minor’s parents, a copy of the authorization must be delivered at the time of check-in,
TAXES AND ADDITIONAL CHARGES:
Residents in Colombia must pay a 19% VAT on the value of their stay, this value does not appear in the final rate of the reservation, foreigners and Colombians who are not residents are exempt from VAT only if the purpose of their trip is: Receive medical treatment, Rest or leisure activities as tourists, Attend or participate in cultural, scientific, sports, conventions or business events, Tourist groups in maritime transit of a cruise… for this, the passport must be stamped with the TP code with a validity of 90 days.
CHECK-IN TIME: 2:00 PM Colombia Time.
CHECK-IN TIME: 2:00 PM Colombia Time.
CHECK-OUT TIME: 12:00HR Colombia Time.